Installation & Setup
Prerequisites
Before installing, confirm:
- Your instance is Jira Cloud - this app does not support Jira Server or Data Center (self-hosted), and it is not available on Atlassian Government Cloud.
- You have access to the Atlassian Marketplace from within Jira
For Site Admins - Installing the App
Step 1 - Find the App on the Marketplace
| Step | Action |
|---|---|
| 1 | Go to marketplace.atlassian.com and search for Subtask Importer |
| 2 | On the app listing, confirm Hosting → Cloud is selected |
| 3 | Click Try it free or Buy now |
Step 2 - Connect to Your Site
- Select your Atlassian Cloud site when prompted
- Sign in if needed
- Choose Jira
Step 3 - Review & Confirm Permissions
- Review the permissions the app requests and click Accept
- Start the free trial or purchase - the app installs automatically, no restart required
Step 4 - Manage the Installed App
- Go to admin.atlassian.com → Apps → Manage Apps to manage the license or uninstall
Note: If the app does not appear in Jira within a few minutes, refresh the page or clear your browser cache.
For End Users - Requesting the App
If you don't have site admin access, you can still request the app:
- Find Subtask Importer on marketplace.atlassian.com
- Click Try it free to send a request to your site admin, with justification if prompted
- Your admin approves or denies the request - you're notified once it's approved
Verify Installation
After installation, open any issue in a project where the app is enabled:
- Open the issue in Jira
- Look for the Subtask Importer panel on the issue
- If the panel does not appear, ask your admin to check Per-Project Settings
If the panel appears, installation is complete and working.
Permissions Requested During Install
When a site administrator installs the app, Jira shows the permissions the app requests. Review them before clicking Accept. See Permissions & Access for who can install, configure, and use the app.
Pricing
Subtask Importer is a commercial app, billed through Atlassian, with a free trial available from the Marketplace listing. See the listing for current pricing.
First Steps After Install
Once installed, share the following with your team:
- Decide which projects will use the app. See Per-Project Settings
- Set the row limit for each project. The maximum is 1,000 rows
- Ask one team to run a small test import. See Importing Subtasks
- Share the spreadsheet guidelines with your users
Uninstalling
To uninstall: Go to admin.atlassian.com → Apps → Manage Apps → click Subtask Importer → Uninstall.