Help Center
Contact Support
Subtask Importer is Partner Supported by Clovity.
Support Email
Email: developers@clovity.com
Use this address for bugs, configuration help, and feature requests for Subtask Importer.
Prefer a web form? Use the contact portal at clovity.com/contact - see the Submit a Ticket article for the steps.
Before Contacting Support
Try these first. They resolve most issues:
- Check Documentation - review the FAQs and Troubleshooting articles
- Verify Your Setup - confirm the app is enabled for the project. See Per-Project Settings
- Check Your File - confirm it follows the spreadsheet guidelines and is within the row limit
- Try Basic Fixes - refresh the page (Ctrl+F5), try a different browser, clear the browser cache
What to Include in Your Support Request
| Information | Example |
|---|---|
| Jira Site URL | https://yourcompany.atlassian.net |
| Project Type | Jira Software / Jira Service Management / team-managed |
| Source | CSV / Excel (.xlsx or .xls) / Google Sheets |
| Number of Rows | 250 |
| Step Where It Failed | Upload / Mapping / Preview / Confirm import |
| Issue Description | Assignee column not matched for 12 rows |
| Your Role | Helps check whether it is a permissions issue |
| Screenshots | Shows exactly what you see |
| Console Errors | F12 → Console tab - copy any red error messages |
| Browser & Version | Chrome 120, Firefox 121, Safari 18, etc. |
Note: Do not send files that contain sensitive or personal data. Send a few sample rows with the values changed.
Feature Requests
Email developers@clovity.com with subject: "Feature Request: [Brief Description]"
Include what you want to do, why it matters, and how you work around it today.