Submit a Ticket

How to Submit a Support Ticket

The fastest way to get help is by email. Send your request to:

developers@clovity.com

Email Subject Format

Use a clear subject line so the request can be routed quickly:

Example Subject Lines

• Bug: Subtask Importer - Google Sheet fails to load
• Help: Subtask Importer - Custom field missing from mapping list
• Feature Request: Support for importing attachments

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What Happens After You Submit

1. Your request is received by the Clovity support team
2. A support agent reviews it and may ask for more information
3. You receive a resolution or an update by email

Use the checklist in Contact Support to include everything needed on the first message.

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Contact Form (clovity.com/contact)

Clovity also runs a general contact portal at clovity.com/contact. Use it if you would rather fill in a form than send an email:

1. Go to clovity.com/contact → Send Us a Message
2. Fill in Full Name, Work Email, and Company (required)
3. Optionally add a Phone number
4. Select what you are interested in from the dropdown (for example, Marketplace Apps)
5. Add a Message describing what you are trying to solve
6. Check the data-consent box and click Send Message

Prefer to reach out directly?

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Atlassian Marketplace Support

You can also submit a request through the Atlassian Marketplace:

1. Go to the Subtask Importer listing
2. Click the Support tab
3. Click Get support to open a request form

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Product Demo

To see the app with the Clovity team, use the demo request page.