Submit a Ticket

How to Submit a Support Ticket

The fastest way to get help is via email. Send your request to:

developers@clovity.com

Email Subject Format

Use a clear subject line so our team can route your request quickly:

Example Subject Lines

• Bug: Time Tracking - Report shows no data for current week
• Help: Portfolio - Gantt chart date fields not mapping correctly
• Feature Request: Email notifications for time approval

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What Happens After You Submit

1. You receive an acknowledgment email within 1 business day
2. A support agent reviews your request and may ask for additional information
3. You receive a resolution or update within the response time for your issue type:
   • Configuration help: 1–2 business days
   • Bug reports: 2–5 business days

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Contact Form (clovity.com/contact)

Clovity also runs a general contact/support portal at clovity.com/contact. Use it if you'd rather fill out a form than send an email:

1. Go to clovity.com/contact → Send Us a Message
2. Fill in Full Name, Work Email, and Company (required)
3. Optionally add a Phone number
4. Select what you're interested in from the dropdown (e.g., Marketplace Apps)
5. Add a Message describing what you're trying to solve
6. Check the data-consent box and click Send Message

This form routes to the right specialist directly - no ticket queue or auto-responder loop.

Prefer to reach out directly?

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Atlassian Marketplace Support

You can also submit a support request directly through the Atlassian Marketplace:

1. Go to the app's Marketplace listing
2. Click the Support tab
3. Click Get support to open a request form

Marketplace support requests are routed to the same Clovity support team.