FAQs
General
What is the Time, Capacity, Prioritization & PPM Suite? A Jira Cloud app that combines four modules: Time Tracking & Reporting, Capacity Planner & Insights, Backlog Prioritization, and Portfolio/PPM. All four modules run natively inside Jira Cloud using your existing projects and issues.
Which Jira versions are supported? Jira Cloud, Isolated Cloud & Atlassian Government Cloud. Not compatible with Jira Server or Data Center.
How do I install the app? A Jira site administrator installs the app from the Atlassian Marketplace. After installation, it appears under Apps in the Jira top navigation bar.
How do I switch between modules? Click the dropdown at the top of the sidebar and select: Capacity Planner, Time Tracking, Backlog Prioritization, or Portfolio.
Is there a mobile app? No dedicated mobile app - the app runs inside Jira Cloud's web interface. Mobile browser access depends on Jira's mobile web support.
Data & Permissions
What data can the app access? Jira issues, projects, worklogs, users, and fields that you have permission to view. It cannot access data you don't have access to in Jira.
Does the app store my data? App configurations (report setups, templates, portfolio filters, scores) are stored using Atlassian Forge Key-Value Storage - encrypted, isolated per installation, managed by Atlassian. No data is exported to external systems.
What happens if I have no special role assigned? Time logging, capacity views, backlog scoring, and portfolio creation are open to Jira users by default. Elevated actions - like approving a team's timesheets or managing global settings - need a Jira Admin role, a Team Lead/Program Manager assignment, or a custom Permission Role.
Why can't I see certain features? Most restrictions are permission-based and scoped per team, not a single global role. Ask your Jira admin whether you hold the relevant Permission Role - there's no self-service "My Permissions" screen to check this yourself.
Time Tracking & Reports
How do I log time? Open any Time Tracking view and click the "Log Time" button. Search for an issue, enter hours, select a date, and optionally choose an Account and Time Category. Click Save.
What grouping options are available? Group by up to 5 fields: Project, Assignee, Issue, Issue Type, Priority, Status, Reporter, Parent, plus any Jira custom field. There is no Sprint grouping option.
Can I export reports? Yes, as PDF or Excel. CSV export was removed from Time-Tracking Reports (it's still available for the Backlog Table).
How do I filter by billing account? In Reports, click Add Filter → Account → select the account. Or use Group By → Account for a breakdown.
Backlog Prioritization
What scoring templates are available? Five built-in: ICE, RICE, WSJF, Value vs Effort, and Quick Wins. Custom templates with your own metrics and formulas are also supported.
Can I create custom scoring templates? Yes. Go to the template selector → Manage Templates → Create New Template. Define custom metrics and your own formula.
What is the Priority Matrix? A scatter plot that plots issues on two axes (or the computed Score). Quadrants are a fixed 50/50 split, labeled generically by axis (not fixed names like "Quick Wins") and are not draggable.
Portfolio / PPM
What view types are available? Five views - Table, Graph View, Treemap, Pie Chart, and Board View - plus a Gantt panel that opens from within Table view (it's not a separate view mode).
Can the Gantt chart update Jira dates? Yes. Drag the edges of a bar to change the start or due date. The change saves directly to the Jira issue.
Why isn't my Gantt chart showing issue bars? Check that the issues in scope actually have Start Date and Due Date values set on the Jira issue. Note that the Portfolio Settings screen for mapping which Jira fields feed the Gantt bars isn't currently exposed in the UI, so this isn't something you can reconfigure yourself right now.
Can multiple users edit the same portfolio? It depends on the roles they hold. A portfolio's Share settings assign View, Edit, Edit generators, or Control access per user/group/project role - only those with Edit or Control can make changes. Coordinate with anyone else who holds Edit/Control before making structural changes.
Performance
Why is my report loading slowly? Large date ranges with many worklogs take longer. Narrow your date range, reduce group-by dimensions, or filter to fewer projects.
How many issues can the app handle? No hard limit. Backlog tables with 10,000+ issues or reports spanning years may be slower. Use filters to keep datasets focused.