Help & Support

FAQ

Q: Do viewers see the same results as the author?

Yes. A saved report shows the results captured by the person who saved it, using their Confluence permissions. All users viewing the same report on the same page see the same results. If a report includes restricted content, place it only on a page restricted to the same audience.

Report Reusability

Q: Can I reuse a report across spaces?

Yes. Use Templates or Export/Import JSON recipes. Best practice: store recipes on a shared Confluence page (e.g., a Report Library page).

Data Source Selection

Q: When should I prefer CQL over Spaces drill-down?

ScenarioUse This
Simple, browse-based selection, non-technical usersSpaces (Drill-down)
Rules-based, dynamic queries, complex conditionsCustom CQL
Content from known specific pages or spacesSpaces (Drill-down)
Content that updates automatically as Confluence changesCustom CQL

Debugging & Troubleshooting

Q: What's the safest way to debug field issues?

1.Ensure required expansions are loaded. 2.Open the column's Source Field list to see available fields with example values. 3.Check the Source Field path in the column settings.

Images & Visual Columns

Q: How do I add profile pictures to reports?

1.Add a new column in the Columns tab. 2.Select Image as the block type. 3.Load the history expansion. 4.Pick the profile picture field (history.createdBy.profilePicture.path). 5.Set the Width and Height, for example 40px.

Q: Can I control image size?

Yes. Enter a Width and Height in the Image block configuration, in pixels (e.g., 100px) or auto.

Field Compatibility

Q: What does '(X compatible)' mean next to a column block type?

It shows how many available fields can work with the selected block type. Higher number means more usable fields are available for that block.

Columns

Q: What is the difference between Duplicate and Hide column actions?

ActionWhat It DoesWhen to Use
DuplicateCreates a copy of the column with identical configurationWhen you need a similar column with minor changes
HideRemoves the column from display but keeps the configurationWhen you want to temporarily exclude a column without losing its setup

Quick Troubleshooting Reference

SymptomCheck
Empty reportPermissions + CQL correctness + Filters + Expansions
Blank column valuesExpansions loaded + Raw View path + Field availability
Slow performanceReduce expansions + Lower result limit + Narrow scope
Chart not showingField type for Group By + Dataset size + Filters