Contact Support
Need help with Reports, Charts, Templates,CQL & Export for Confluence? Here's how to get assistance.
Before Contacting Support
Check these resources first - most issues can be resolved quickly:
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Troubleshooting Guide - covers empty results, blank columns, chart issues, and performance
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FAQ - common questions about permissions, templates, field setup, and debugging
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Source Field list - check available fields and example values to diagnose column issues
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Expansions panel - confirm the expansions your columns need are loaded
How to Submit a Support Request
If you cannot resolve the issue using the documentation, submit a request via the Atlassian Marketplace support page for Reports, Charts, Templates,CQL & Export for Confluence.
Include in Your Request
- Description of the issue - what are you trying to do, and what's happening instead?
- Steps to reproduce - how can we replicate the issue?
- Your data source - Spaces or Custom CQL (include the CQL query if applicable)
- Expansions loaded - which expansion groups are checked?
- Screenshot or screen recording of the issue
- Confluence version and app version
Community & Resources
Atlassian Community - search for Reports, Charts, Templates,CQL & Export for Confluence discussions or post a question Atlassian Marketplace listing - reviews, version history, and documentation links
Contact Us
You can also reach our support team directly at developers@clovity.com