Help & Support
Contact Support
Need help with LaTeX Formulas & Diagrams (Gantt Charts, ERDs & Flowcharts) for Confluence? Here's how to get assistance.
Before Contacting Support
Check these resources first - most issues can be resolved quickly:
- What is LaTeX Formulas & Diagrams? - overview of all macros and their features
- Diagrams Macro - troubleshooting for diagram rendering
- LaTeX Block Equations - checklist for successful rendering
- LaTeX Inline Equations - rules for inline and block math syntax
- Examples Library - ready-to-use code you can test against
How to Submit a Support Request
If you cannot resolve the issue using the documentation, raise a ticket on our support portal:
You can also submit a request via the Atlassian Marketplace support page for LaTeX Formulas & Diagrams.
Include in Your Request
- Description of the issue - what are you trying to do, and what's happening instead?
- Steps to reproduce - how can we replicate the issue?
- The macro type - Easy Uml Diagrams, LaTeX Block Equations, or Latex Inline Equations
- Screenshot or screen recording of the issue (including any error messages)
- Confluence version and app version
Community & Resources
- Atlassian Community - search for LaTeX Formulas & Diagrams discussions or post a question
- Atlassian Marketplace listing - reviews, version history, and documentation links
Contact Us
- Support Portal: clovity.atlassian.net/servicedesk/customer/portal/93
- Email: developers@clovity.com